Please see if the answer to your question is listed below, if not get in touch and we’ll see if we can help
For product support, order questions or anything not covered above, email help@doxymassager.com.
For a product fault, please use the warranty claim form so we can collect the information needed to help you properly.
These cookies are essential for the website to function properly and cannot be turned off. They include cookies required for basic security, network management, and accessibility. These cookies do not store information that directly identifies you.
Some embedded features, such as Vimeo videos, may also rely on essential cookies for security and playback. See the “Video” section for more details.
| Cookie Name | Purpose | Expires |
|---|---|---|
| cookieConsent | This cookie is set when you save your cookie preferences. It prevents the cookie banner from appearing again. | 1 year |
| cookiesAnalytics | This cookie is set when you choose your preferences for analytics cookies. | 1 year |
Analytical cookies help us understand how visitors interact with our website. We use Google Analytics to collect information like page views, time spent on site, and user paths. This data helps us improve site performance and user experience. All information is anonymised and cannot be used to identify you.
| Cookie Name | Purpose | Expires |
|---|---|---|
| _ga | Google Analytics cookie used to distinguish users | 2 years |
| _ga_* | Google Analytics cookie used to persist session state | 2 years |
We use Vimeo to embed videos on our site. When a video is loaded, Vimeo sets cookies that are necessary for secure playback and to prevent abuse (like bot traffic). These are considered essential for the video to work properly. We also use a setting (dnt=1) that disables Vimeo’s own analytics and tracking features.
If you visit a page containing a Vimeo video and you are logged in to your Vimeo account or if you’ve visited the Vimeo website before ourwebsite, Vimeo may use cookies to keep you logged in, for analytics and advertising purposes, and collect data linked to your Vimeo account which we cannot control.
For more details, please see Vimeo’s cookie policy.